Frequently Asked Questions

How do I order

To place an order you can:
Order using our online store
Visit our Moonee Ponds Store

How long does embroidery take?

A simple name embroidery will take as little as one hour, whereas a more complex order can take up to 3 days.
Send us an email or give us a call on (03) 9318 6104 for a more detailed timeframe.

Can I bring my own items?

Yes you can! To ensure quality of embroidery, we tend to avoid materials that are too thin, too thick, too stretchy, silk or satin.
Please contact us beforehand so we can give you a heads up.

How much will my BYO item cost?

Prices start from $13.20 for one word, with prices increasing depending on number of words or font size.
Send us your idea using our contact form here, and we can get back to you with a quote.

Do you embroidery logos?

Yes we do! All logos must be your own, otherwise you will need permission to use it. There is a once off payment of $90 to set up your logo, after which it starts from $10 per logo sew out. Set ups take 5 working days.