Frequently Asked Questions

How does Click and Collect work?

You can now skip the queue! Simply place your order online and select Click and Collect at the checkout. You will receive a text message once your order is ready to collect. For same day orders, please include the desired time of collection in the comment section.

*COVID 19 UPDATE16 JULY 2021: Please call 0475 433 829 to find out order collection times. For any other queries during this period, please call our store number.

How do I order?

To place an order you can:
Order using our online store
Visit our Moonee Ponds Store*

How long does embroidery take?

A simple name embroidery will take as little as one hour, whereas a more complex order can take up to 3 days.
Send us an email or give us a call on (03) 9326 0984 for a more detailed timeframe.

Can I bring my own items?

Yes you can! To ensure quality of embroidery, we tend to avoid materials that are too thin, too thick, too stretchy, silk or satin.
Please contact us beforehand so we can give you a heads up.

How much will my BYO item cost?

Prices start from $10.00 for one word, with prices increasing depending on number of words or font size.
Send us your idea using our contact form here, and we can get back to you with a quote.

Do you embroidery logos?

Yes we do! All logos must be your own, otherwise you will need permission to use it. There is a once off payment of $50 to set up your logo, after which it starts from $10 per logo sew out. Set ups take 5 working days.