Frequently Asked Questions

*COVID 19 UPDATE 6TH OCTOBER 2021:

Inline with the current restrictions, our Moonee Ponds store is closed with the exception of Click and Collect. Our collection hours are Tuesday to Friday from 9am-5pm.

For further enquiries, please contact us in store at 0475 433 829.

How does Click and Collect work?

You can now skip the queue!

Simply place your order online and select Click and Collect at the checkout. You will receive a text message once your order is ready to collect. For same day orders, please include the desired time of collection in the comment section.

How do I order?

To place an order you can:
Order using our online store
Call us in store to place an order over the phone

How long does embroidery take?

A simple name embroidery will take as little as one hour, whereas a more complex order can take up to 3 days.
Send us an email or give us a call on (03) 9326 0984 for a more detailed timeframe.

Can I bring my own items?*

Yes you can! To ensure quality of embroidery, we tend to avoid materials that are too thin, too thick, too stretchy, silk or satin.
Please contact us beforehand so we can give you a heads up.

*Due to the current restrictions, please call us in store regarding BYO items

How much will my BYO item cost?

Prices start from $10.00 for one word, with prices increasing depending on number of words or font size.
Send us your idea using our contact form here, and we can get back to you with a quote.

Do you embroidery logos?

Yes we do! All logos must be your own, otherwise you will need permission to use it. There is a once off payment of $50 to set up your logo, after which it starts from $10 per logo sew out. Set ups take 5 working days.

For more information, send us an email along with your design to receive a detailed quote.